Still no completion email for my phones #5262 (21 July), seems phones not time running out now. With so few orders left shouldn’t we all get completion emails in the next 24 hours?
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@Dutch My original phone order number from 21 October, 2024, was 455. When I eventually received the “survey” email on 23 July this year, & confirmed my original order that same day, then ordered an accessory as well (the international phone charger plug), my phone order number then became 3761, with the accessory order number being 3762.
I received the accessory order in the mail on Friday, 22 August (after receiving its shipping notification on 4 August), but am still awaiting a shipping notification for my actual phone order (3761), with its complimentary accessories being the rugged phone case, a tempered glass screen protector, & the SD card. I now understand that the SD card will be shipped separately.
I also noticed, like you, that in most of the “updates” the pre-IndieGoGo orders like ours, never seem to be specifically mentioned. They only seem to refer to the IndieGoGo orders for some reason. Maybe our orders went into their “too hard” basket.
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Domo Arigato Mr. Roboto!
That is my worry also. Like you, I ordered in October and was given an order number, the order number changed when I completed the survey. I added extras which generated another order number. The extras are now on the way but not the phone.
So hopefully @plamen can reassure us that our phone order is safe.
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I may start using tree rings to determine how long it will take.
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Yah, mine said it has been shipped. Thanks!
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As customers/purchasers, I guess all we can do is hope & pray that, given the fiasco that eventuated with the shipping arrangements through the current fulfillment/logistics/shipping partner, then by the time the next venture comes around, things will be done very differently.
Hopefully, by then you will have sacked & black-listed the current partner you are using for shipping (& NOT given them a reference), & engaged a different & much more reliable shipping partner, who will do things the way you have asked for them to be done.
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Email received thanking me for my order.
That means my order has been ported over from Indiegogo, per Plamen’s last post.
End transmission.
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Yes, me too! Email received confirmation at 3 am in California. I don’t know if this was after or before it was intercepted by MITM Zuck and company. I will not be required to study tree rings for my calendar.
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@plamen - No email received, still await communication/update. Indiegogo contribution #631 (21/11/2024) order #5593 Brax3 Family pack, UK order.
Last communication received on 11th August.
'Thank you for reaching out to Brax Technologies support team.
Your order hasn’t shipped just yet, but it’s in our queue and will be picked for delivery soon.
As soon as we have a tracking number, we’ll share it with you by email.
Appreciate your patience!
- The Brax Technologies Team’
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Is there a way to return for a refund?
Thanks,
Sandy
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Yep - you will find it earlier in this thread and mentioned in many others…
Just email [email protected]
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Okay! Thanks for the info! I appreciate it.
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I have just been advised my order won’t ship for another 5 to 10 days..
Order confirmed July.
Preorder April 2025.
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My phone now doesn’t even charge now . I need my new phone like yesterday…
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At least you have recieved some notification, I am still in the dark…
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[quote=“tonydwain, post:11, topic:1504, full:true”]
just received my pre-order for the brax3’s. for UK delivery
i completed the order,
orders was then confirmed via email with new order number
the process is as follow:
click on the email link.
this takes you to the login: store or brax. choice.
brax failed 3 times so entered via store.
i had phone, charger and case.
you have 2 options on delivery, 1st is delivery only (excludes import taxes etc)
option 2 is itemised in local currency shipping, taxes, import duty (this also has a total in US dollars,) this is the option for no further cost delivered to you door.
then look further down below for the box for the store credit from indiegogo (click this ) to deduct it from the final cost.
make card payment due.
this will confirm on the web page (print the screen in case you dont get a email confirmation.
then you will receive a confirmation email.
this will give you your new order number and payment details
the link in the email will take you to your order in the braxstore (this also shows where you order came from ref#D???)
tax ship, custom for the 3 items to uk was UK £72.03. US $97.61
hope this help
now wait for dispatch details
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Hi community.
I’m sharing an update on deliveries.
Syncing orders with our ERP
Now we have all Indiegogo and legacy Brax Store orders for US, EU, and RoW synced with our ERP system (Canada orders are getting synced within the next 24 hours).
Canada orders are getting synced within the next 24 hours.
The sync means that all of you are receiving either an email with order confirmation (US customers), or an email including link to complete your order (pay taxes for EU and Canada, or upgrade to DDP for RoW customers).
This is one of the big objectives we had to achieve in order to distribute timely.
We’re not basically able to fulfill orders within days of being placed on IndieGoGo.
Fulfillment timeline
Now that we’re synced, we have a full visibility on inventory and can predict fulfillment dates.
Here is when we will be done with orders, per region:
- EU region: all completed orders within today, will get shipped by the end of this week. Next week we will ship newly completed orders (completed after end of today).
- Canada: all completed orders within end of Thursday, will get shipped this Friday. Next week we will ship newly completed orders (completed after end of today).
- US and RoW: We will be able to ship out all orders except 350 orders by the end of this week. The remaining 350 or so orders will get slightly delayed, as we’re in the process of restocking BraX3 SKU (we’re transferring the surplus from our EU warehouse to our US warehouse). The restock will take about 10 business days (counting from September 3rd).
Affecting all regions
The BraX3 rugged phone case stock we have won’t be sufficient to fulfill all orders. We’ve started a new production round for the phone case, which will take about 5 weeks to produce and restock in our fulfillment hubs. We will partially fulfill orders when the Phone case stock is finished. We will ship the phone cases separately once restocked.
We would’ve been more than happy to process refunds for phone cases for those that wouldn’t like to wait, but IndieGoGo doesn’t allow partial refund on orders.
When receiving your tracking number, you will also receive information on the contents of your package - whether it includes a phone case or not.
BraX3 availability
The first production batch of BraX3 is officially sold out (6000 units). We’re scheduling a new production round, with new estimated delivery - December 2025. The BraX3 SKU from the new production round is named " BraX3 (December batch)" in IndieGoGo. If you’ve ordered any of the other SKUs we’ve offered until now, your order is to be fulfilled as per the timeline I provided under “Fulfillment timeline”.
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We suck a bit less in logistics now.
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I took this to be an answer to the question of possible hardware issues I listed above rather then an intentional typo to imply as much without actually committing yourself.
Given the new production run are there any hardware changes in the new batch?
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