# Cannot send pics nor videos **URL:** \ **Category:** iodéOS\ **Created:** [October 24, 2025, 5:42pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941 "2025-10-24T17:42:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Judah12144k](https://community.braxtech.net/letter_avatar_proxy/v4/letter/j/c89c15/32.png) [@Judah12144k](https://community.braxtech.net/u/Judah12144k)\ **Post date:** [October 24, 2025, 5:42pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/1 "2025-10-24T17:42:11Z")
Is anyone else unable to send pictures and video clips to any phone? I can not personally send to android nor iOS. I’ve been in telecom for 18 years and cannot troubleshoot the issue and I got on the phone with T-Mobile they can’t figure it out. ---
**Author:** ![Mycenius](https://community.braxtech.net/user_avatar/community.braxtech.net/mycenius/32/181_2.png) [@Mycenius](https://community.braxtech.net/u/Mycenius)\ **Post date:** [October 24, 2025, 5:54pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/2 "2025-10-24T17:54:09Z")
Hi @Judah12144k welcome to the forum. There are several existing threads on this so searching is your friend. Are you an ex-iPhone person and if so have you deactivated your number from iMessage and Facetime in iCloud/iOS? See also: > [@SMS works fine, MMS not so much on T-Mobile](https://community.braxtech.net/t/sms-works-fine-mms-not-so-much-on-t-mobile/1446): > > My phone is not able to receive MMS messages as the initial text. After an SMS message is rec’d, MMS works fine. Carrier is T-Mobile. Has anyone else experienced this? Any ideas on how to address this? Roger > [@Sms/mms pictures and vids](https://community.braxtech.net/t/sms-mms-pictures-and-vids/2469): > > just found that I cannot send pictures through the default “Messages” app. I have combed through all the settings and cannot figure out why. Any help would be greatly appreciated. I have also looked at other posts that are similar to no avail. > [@SMS not working](https://community.braxtech.net/t/sms-not-working/2322): > > SMS not working. Mint mobile. I activated (on a friend’s phone) and I received a text message from a friend right after that. Since then it has not worked to send or receive SMS. I finally broke down and called Mint Mobile.After talking to the AI Assistant and having me reset all settings and network settings, reset the APN and checking everything else I spoke to an actual person. They told me that my usage was restricted because the manufacturer locked the phone. They tried to call Brax but the… > [@Cant make calls over wifi I can receive calls and can send/recive sms](https://community.braxtech.net/t/cant-make-calls-over-wifi-i-can-receive-calls-and-can-send-recive-sms/2394): > > Hi can anyone help me get this sorted ? I can receive calls and can send/receive sms over wifi but I can’t Cant make calls over wifi. Wifi calling is on, is there anything I’ve missed > [@Discouraged. Can't send or receive photos, get error code 2-update](https://community.braxtech.net/t/discouraged-cant-send-or-receive-photos-get-error-code-2-update/2266): > > 9/6/2025 I tried again to share the same contact from my iphone to the B3 and get “error: unable to download MMS” I’m getting discouraged here. I can’t do basic things on this phone. I can’t connect to wifi, I understand it’s being worked I can’t “share” individual contacts from my old iPhone to the Brax3 and now I can’t send or receive pictures or videos Can anyone address the last 2 issues? Is there a user guide somewhere that shows how to configure the phone for the various network carri… ---
**Author:** ![Judah12144k](https://community.braxtech.net/letter_avatar_proxy/v4/letter/j/c89c15/32.png) [@Judah12144k](https://community.braxtech.net/u/Judah12144k)\ **Post date:** [October 24, 2025, 6:23pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/3 "2025-10-24T18:23:26Z")
Thanks for responding with this info. Yes I can navigate iPhone well. However no I have not deactivated iMessage nor the other setting in iCloud. I did not think that was required. But it’s worth the try since it hasn’t been attempted yet. I will also take a look at the thread links you sent as well. Thanks again. ---
**Author:** ![Mycenius](https://community.braxtech.net/user_avatar/community.braxtech.net/mycenius/32/181_2.png) [@Mycenius](https://community.braxtech.net/u/Mycenius)\ **Post date:** [October 24, 2025, 6:38pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/4 "2025-10-24T18:38:02Z")
> [@Judah12144k](#): > > However no I have not deactivated iMessage nor the other setting in iCloud. I did not think that was required. It is absolutely essential @Judah12144k - you will not be able to send or receive MMS and other non-SMS messages reliably from _any_ Android Phone if your number is registered with Apple for iMessage & Facetime. ---
**Author:** ![Judah12144k](https://community.braxtech.net/letter_avatar_proxy/v4/letter/j/c89c15/32.png) [@Judah12144k](https://community.braxtech.net/u/Judah12144k)\ **Post date:** [October 24, 2025, 6:49pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/5 "2025-10-24T18:49:13Z")
Well that seems to make sense. The other threads I had already seen on this topic and were repeats of everything I had done prior to even checkin the forum. But your suggestion was one not done so far. So when I settle down from the day, I’m going to do your suggested option. I’ll return here with the results. ---
**Author:** ![albert](https://community.braxtech.net/user_avatar/community.braxtech.net/albert/32/942_2.png) [@albert](https://community.braxtech.net/u/albert)\ **Post date:** [October 25, 2025, 3:55am UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/6 "2025-10-25T03:55:51Z")
Well I have the same problem using mint mobile. Cannot solve the problem. Reset everything, called mint, no answers. Funny thing. If I text a photo from another android phone, I am able to text it back to that phone. No photo texted from my phone will send. I am just about ready to go back to my murena terracube 2s. ---
**Author:** ![Mycenius](https://community.braxtech.net/user_avatar/community.braxtech.net/mycenius/32/181_2.png) [@Mycenius](https://community.braxtech.net/u/Mycenius)\ **Post date:** [October 25, 2025, 7:47am UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/7 "2025-10-25T07:47:22Z")
> [@albert](#): > > Well I have the same problem using mint mobile. Cannot solve the problem. Reset everything, called mint, no answers. Were you a previous iPhone user? In the vast majority of cases (but not all) that’s usually been the issue. ---
**Author:** ![albert](https://community.braxtech.net/user_avatar/community.braxtech.net/albert/32/942_2.png) [@albert](https://community.braxtech.net/u/albert)\ **Post date:** [October 25, 2025, 12:18pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/8 "2025-10-25T12:18:54Z")
Thanks for the the heads up but I have always used android. Still can’t sole the issue. ---
**Author:** ![plamen](https://community.braxtech.net/user_avatar/community.braxtech.net/plamen/32/17_2.png) [@plamen](https://community.braxtech.net/u/plamen)\ **Post date:** [October 25, 2025, 4:15pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/9 "2025-10-25T16:15:24Z")
> [@albert](#): > > Still can’t sole the issue. Have you reached out to Mint Mobile and asked if they see an issue on their end. Some BraX3 users reported that Mint Mobile flagged their device as carrier locked and restricted services. All got resolved within a couple of days from reporting it to Mint. ---
**Author:** ![albert](https://community.braxtech.net/user_avatar/community.braxtech.net/albert/32/942_2.png) [@albert](https://community.braxtech.net/u/albert)\ **Post date:** [October 25, 2025, 7:48pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/10 "2025-10-25T19:48:27Z")
Just spent about an hour talking with Mint. They checked everything. Said my phone is compatible, and fully functional from their end. I was told that the issue is with Brax - that Brax has to unlock my phone or tell me how to do it. I can receive texts and mms messages and can send texts but cannot send mms messages. I suspected the problem might be locking my phone and undid that but it did not solve the problem. ---
**Author:** ![Mycenius](https://community.braxtech.net/user_avatar/community.braxtech.net/mycenius/32/181_2.png) [@Mycenius](https://community.braxtech.net/u/Mycenius)\ **Post date:** [October 25, 2025, 9:36pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/11 "2025-10-25T21:36:11Z")
> [@albert](#): > > I was told that the issue is with Brax - that Brax has to unlock my phone or tell me how to do it. I think that’s what @plamen is saying @albert , the BraX3 isn’t locked, it’s Mint who think it is. There have been others in this situation - maybe one of them can comment on what _they said to Mint_ to get it resolved… Maybe have a quick read through these threads if you haven’t already: > [@No Mobile Data on Mint](https://community.braxtech.net/t/no-mobile-data-on-mint/1589): > > Has anyone experienced issues connecting to Mint/T-Mobile’s mobile network? I just finished activating the SIM card, restarted the phone a few times and still no internet, though it’s connected. I can make phone calls. Pair this with no WiFi on my router and I’ve been brought back to the early 2000’s! Also the post from another thread that mentions the post in the thread above specifically: > [@SMS not working](https://community.braxtech.net/t/sms-not-working/2322/2): > > Hi. > We’ve had something similar reported by other customers using Mint. > You can check the thread here: [No Mobile Data on Mint - #13 by blaster](https://community.braxtech.net/t/no-mobile-data-on-mint/1589/13) > > Not sure why the device will show as carrier locked. The issue seems to get resolved in a day or two after activating, based on the user feedback we received. We’re trying to figure out what could we do to prevent those hiccups. This latter is from this thread (if you haven’t read it already) so may or may not be anything of further use in that: > [@SMS not working](https://community.braxtech.net/t/sms-not-working/2322): > > SMS not working. Mint mobile. I activated (on a friend’s phone) and I received a text message from a friend right after that. Since then it has not worked to send or receive SMS. I finally broke down and called Mint Mobile.After talking to the AI Assistant and having me reset all settings and network settings, reset the APN and checking everything else I spoke to an actual person. They told me that my usage was restricted because the manufacturer locked the phone. They tried to call Brax but the… ---
**Author:** ![L8N](https://community.braxtech.net/letter_avatar_proxy/v4/letter/l/b5ac83/32.png) [@L8N](https://community.braxtech.net/u/L8N)\ **Post date:** [October 26, 2025, 6:22am UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/12 "2025-10-26T06:22:54Z")
I had the same issue with messaging y’all describe. I solved my issue by downloading a different messenger app from the Aurora store. I used QKSMS but I’m sure you can try others. I think the native app needs an update. I will try it again but for now I’m groovy. I’m using Mint mobile ---
**Author:** ![Judah12144k](https://community.braxtech.net/letter_avatar_proxy/v4/letter/j/c89c15/32.png) [@Judah12144k](https://community.braxtech.net/u/Judah12144k)\ **Post date:** [October 27, 2025, 10:15pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/13 "2025-10-27T22:15:44Z")
Hello Plamen, so I have the screen protector on from the factory and I put the privacy screen on top of that when it arrived including upgraded case it came with. However the phone drop on the floor and screen cracked instantly. How do I buy a new glass for the screen and install it?. I had no idea that the screen was that fragile. ---
**Author:** ![Judah12144k](https://community.braxtech.net/letter_avatar_proxy/v4/letter/j/c89c15/32.png) [@Judah12144k](https://community.braxtech.net/u/Judah12144k)\ **Post date:** [October 27, 2025, 11:31pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/14 "2025-10-27T23:31:01Z")
Ok, here’s my current status with the resolution that was suggested for not sending pics nor videos. After unregistering (succesfully) my phone number from imessage and facetime. I reinstalled my sim back into the Brax3 and the problem repeated. As we speak I’m on the phone with tmobile, and we did a conference call with apple. Apple confirmed my number is not registered with apple any longer. Apple and tmobile both have mentioned (RCS) reach communication services. However Brax does not have an RCS option in the messaging app to toggle or check. So maybe this is something that can be looked in to. My network setting have been reset with tmobile as well. We also tried with wifi on and off along with using only cellular. ---
**Author:** ![Mycenius](https://community.braxtech.net/user_avatar/community.braxtech.net/mycenius/32/181_2.png) [@Mycenius](https://community.braxtech.net/u/Mycenius)\ **Post date:** [October 27, 2025, 11:54pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/15 "2025-10-27T23:54:21Z")
> [@Judah12144k](#): > > However Brax does not have an RCS option in the messaging app to toggle or check. So maybe this is something that can be looked in to. @plamen maybe you can help or comment on this? ---
**Author:** ![plamen](https://community.braxtech.net/user_avatar/community.braxtech.net/plamen/32/17_2.png) [@plamen](https://community.braxtech.net/u/plamen)\ **Post date:** [October 28, 2025, 3:10pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/16 "2025-10-28T15:10:53Z")
> [@L8N](#): > > I solved my issue by downloading a different messenger app from the Aurora store. I used QKSMS but I’m sure you can try others. This is very good to know. Narrowing the problem to the app, and not the OS. Thanks for sharing! ---
**Author:** ![plamen](https://community.braxtech.net/user_avatar/community.braxtech.net/plamen/32/17_2.png) [@plamen](https://community.braxtech.net/u/plamen)\ **Post date:** [October 28, 2025, 3:11pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/17 "2025-10-28T15:11:33Z")
> [@Judah12144k](#): > > After unregistering (succesfully) my phone number from imessage and facetime. I reinstalled my sim back into the Brax3 and the problem repeated. Can you try to install the QKSMS app, as @L8N has suggested? It seems that it has resolved the issue for them? ---
**Author:** ![Judah12144k](https://community.braxtech.net/letter_avatar_proxy/v4/letter/j/c89c15/32.png) [@Judah12144k](https://community.braxtech.net/u/Judah12144k)\ **Post date:** [October 28, 2025, 7:43pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/18 "2025-10-28T19:43:54Z")
when I saw L8N’s message in the thread about that I did go take a look at the app. So in other words, Fossify app is not compatible with iode for messaging, as far multi media goes then? Is that what I should take away from this? ---
**Author:** ![Judah12144k](https://community.braxtech.net/letter_avatar_proxy/v4/letter/j/c89c15/32.png) [@Judah12144k](https://community.braxtech.net/u/Judah12144k)\ **Post date:** [October 28, 2025, 8:01pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/19 "2025-10-28T20:01:24Z")
Ok as of this moment I have downloaded qksms and to no avail even this app will not send a pic nor video. the message I keep getting on every thing is “did not send, tap to try again”. I have sinked the app with android to make it the native/ default app, since that was an option. I checked all settings. I’m going to do a complete phone reset back to factory settings. I don’t know what else to attempt. ---
**Author:** ![Mycenius](https://community.braxtech.net/user_avatar/community.braxtech.net/mycenius/32/181_2.png) [@Mycenius](https://community.braxtech.net/u/Mycenius)\ **Post date:** [October 28, 2025, 8:01pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/20 "2025-10-28T20:01:41Z")
> [@Judah12144k](#): > > when I saw L8N’s message in the thread about that I did go take a look at the app. So in other words, Fossify app is not compatible with iode for messaging, as far multi media goes then? Is that what I should take away from this? No, I dont think so. e.g. I use FOSSIFY Messages for MMS happily (here in NZ, and on two different telcos). So its likely some idiosyncrasy with your carrier/telco (or location with them?) and the app. Hence a different app works fine with your carrier; or a different carrier will also likely solve the problem with existing FOSSIFY app I suspect… [Next page](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941.md?page=2)