# Cannot send pics nor videos **URL:** \ **Category:** iodéOS\ **Created:** [October 24, 2025, 5:42pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941 "2025-10-24T17:42:11Z")\ **Posts on this page:** 1\ **Showing post:** 11
**Author:** ![Mycenius](https://community.braxtech.net/user_avatar/community.braxtech.net/mycenius/32/181_2.png) [@Mycenius](https://community.braxtech.net/u/Mycenius)\ **Post date:** [October 25, 2025, 9:36pm UTC](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941/11 "2025-10-25T21:36:11Z")
> [@albert](#): > > I was told that the issue is with Brax - that Brax has to unlock my phone or tell me how to do it. I think that’s what @plamen is saying @albert , the BraX3 isn’t locked, it’s Mint who think it is. There have been others in this situation - maybe one of them can comment on what _they said to Mint_ to get it resolved… Maybe have a quick read through these threads if you haven’t already: > [@No Mobile Data on Mint](https://community.braxtech.net/t/no-mobile-data-on-mint/1589): > > Has anyone experienced issues connecting to Mint/T-Mobile’s mobile network? I just finished activating the SIM card, restarted the phone a few times and still no internet, though it’s connected. I can make phone calls. Pair this with no WiFi on my router and I’ve been brought back to the early 2000’s! Also the post from another thread that mentions the post in the thread above specifically: > [@SMS not working](https://community.braxtech.net/t/sms-not-working/2322/2): > > Hi. > We’ve had something similar reported by other customers using Mint. > You can check the thread here: [No Mobile Data on Mint - #13 by blaster](https://community.braxtech.net/t/no-mobile-data-on-mint/1589/13) > > Not sure why the device will show as carrier locked. The issue seems to get resolved in a day or two after activating, based on the user feedback we received. We’re trying to figure out what could we do to prevent those hiccups. This latter is from this thread (if you haven’t read it already) so may or may not be anything of further use in that: > [@SMS not working](https://community.braxtech.net/t/sms-not-working/2322): > > SMS not working. Mint mobile. I activated (on a friend’s phone) and I received a text message from a friend right after that. Since then it has not worked to send or receive SMS. I finally broke down and called Mint Mobile.After talking to the AI Assistant and having me reset all settings and network settings, reset the APN and checking everything else I spoke to an actual person. They told me that my usage was restricted because the manufacturer locked the phone. They tried to call Brax but the… --- _[View the full topic](https://community.braxtech.net/t/cannot-send-pics-nor-videos/2941)._