Connectivity Information needed for Brax3 phone

BraX3
1

Hello,

I currently have an old flip phone and would like to move to a Brax3 phone, however I need to verify that it is compatible with my carrier, Tello. They sent me the following to help with verifying connectivity. Can anyone tell me how to find the information they are asking for as pertains to the Brax3?

Thanks.

1. Network Compatibily

- If you don’t have the phone yet (or are looking to buy one): Make sure you source a device that is completely carrier-unlocked, relatively modern (manufactured in 2020 or later), and built for GSM networks.

To be absolutely certain, you can check the phone’s spec sheet for these two crucial features:

- VoLTE Capability: This stands for Voice over LTE, and it’s a mandatory feature required to route clear voice calls over our updated high-speed data network.

- LTE Network Bands: Your phone needs to support LTE bands 2, 4, and 12 at a bare minimum.

For the absolute best coverage across our network, it’s ideal if your device also packs at least one of these extended frequencies: Band 66, or 71.

(Note: Older CDMA-only phones or models built strictly for overseas markets are often missing these specific bands).

  1. Carrier Unlocked Status

This is super important: being network-compatible and being unlocked are two completely separate things!

Our online tool can only verify network compatibility.

Even if you get an “Awesome” confirmation message, you still must ensure the phone isn’t software-locked to a past carrier.

Give your old provider a quick shout to verify its status, as locked phones won’t work on Tello, and we can’t unlock third-party devices from our end.

2

The info you need is in the pinned comment above yours.

3

Hi there,

The BraX3 is carrier unlocked. It is manufactured in 2025, and GMS certified. The device supports VoLTE.

From the Network bands you listed, it supports all of the listed ones including 2, 4, 12, 66, and 71. You can check the full list of bands here.

4

For what it’s worth, I use Tello and works fine. The main initial obstacle I had was having to edit/add the APN but there are posts here that cover it. Haven’t run into issues since.

5

Good to hear from a Tello user. I am wondering how you like the phone in general and if you have any experience with Brax support. I ask because there are a number of negative comments about the Brax phone experience on Reddit, such as

“He keeps the returned phones and just refuses to provide refunds. His company DOES NOT EXIST. It is a fake corporate name with no registration. His return address in Canada is fake too. The guy is just a cheap scam artist working together with this Eastern European scammer Plamen Todorov.”

6

So far, my experience with this phone has been generally positive. Most of my initial friction came from having to change the APN settings … frankly, that was the hardest part for me. For context, I’ve never used an Android phone before, coming straight from an iPhone, so everything was new to me: the phone, the OS, the whole ecosystem. The only thing in my favor was that I’m a little tech-savvy.

When I ran into the issue of calls not working, I had no idea what to do. But after checking the forums and seeing others had the same problem, someone posted a solution, and I was able to fix it. That was the biggest hurdle, as I mentioned earlier. Since then, I’ve been doing just fine with the phone.

My main obstacle so far if I can even call it that has been exploring the Android system itself. The customizations, the alternatives, all of it. My biggest complaint is that the camera is pretty bad let’s just say it’s mediocre at best. For me, that’s the biggest downside. But rationally, if you’re paying around $400 for a phone, you can’t expect high-end camera quality. At least that’s how I see it.

So, to sum it up: the APN settings (I just copied what someone else posted) and the camera quality are the two things to know upfront. If you’re a Tello user you probably don’t want to spend a lot so for me, at least, I got what I was looking for, and I can’t complain.

The only other thing I’ve noticed is that, since it’s a small company, shipping can take a while when you order. I’ve seen this with other products they’ve launched too. It’s not necessarily a knock against them just an observation. As a customer, it’s frustrating, but at the same time, it’s a trade-off for dealing with a smaller company. That’s probably another knock to consider as well.

All in all, I’m actually enjoying the phone right now. Even after over a year, I’m still exploring Android, trying out its features, and finding app alternatives. I haven’t really needed to contact support I’ve mostly interacted here in the forums, which seem to be the official support channel. I can’t speak to others’ complaints, but for me, no issues so far.

On the topic of offical support, I’ll stay neutral since I haven’t had to use it. But if you’re the type who likes tinkering and isn’t expecting iPhone-level quality or support, this phone might be a great fit. For me, it’s been fun discovering new things, even after a year. Bur that’s me.

Your mileage may vary though!

7

Thanks for the detailed account of your experience. I think some of the negativity around Brax support can be attributed to, like you suggest, it being a small company. Still, that would not account for the claims of Brax being a scam. I just dont see why someone would say he is scamming if the phone works and it seems to work. At this point I am on the fence on whether to get a Brax3 or not.

8

There are some unfortunate people who can take all sorts of minor problems in delivery or funds transfer and inflate them to a scam. I paid my money and received a phone as advertised. There was a six week delay in delivery caused by a war which disrupted international shipping.

For the phone itself: the camera has been mentioned, it’s OK for quick snaps, but I have always carried a real camera when I want real photos; The screen is not the brightest on the market in full sunlight; and the larger screen seems to use the battery quicker than smaller phones; I’m in a fringe reception area, and this Brax3 is making and receiving calls in places where my old Huawei could not.

If you’re coming from “an old flip phone” you may find it bewildering how folks recommend this app is better than that. Stick with the built-in (pre-installed) things until you are comfortable using the phone.