Sounds like you don’t have mobile data on the phone.
In such cases, I always call the telco I’m using directly. They should be able to identify the issue right away.
If you want to troubleshoot by yourself, you can tick a few boxes:
- Check if the telco operator is compatible with the BraX3. If the telco operator has an online compatibility checker, input your BraX3 IMEI and see what’s the feedback. If not, you can check our community-supported list of compatible telcos BraX3 Connectivity: Global Compatibility Overview
- See if the correct APN is assigned. Sometimes, the correct telco APN is not automatically assigned to your service. Make sure it is. You can do that through the Network & Internet settings
In any case. I’d recommend calling the telco.
Let us know how that worked out.