Survey not received

BraX3
1

Hi,
I’m from Europe, and I think I am supposed to fill in the survey before I can receive the BraX3 device. However, I either didn’t receive this survey, or it was deleted with the rest of the Spam I receive.
My questions are:

  • Should I have received the survey already?
  • If so, how can I receive a new copy of the survey?
    Thanks.
2

Hi, i was a early backer and have not seen a servey yet. I am to from the EU. What is the situation now? Are the sent or not?

3

I am a USA backer and ordered 22 May through indiegogo. I haven’t received the Survey. I keep checking my regular email and the spam folder. Any help would be greatly appreciated.

4

Check our latest update on it: BraX3: the most privacy-friendly smartphone! | Indiegogo

We should be able to send the remaining pre-delivery surveys within the next 24-48hrs.

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5

You can email the support team at support@braxtech.net

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6

Thank You Good Sir, I will.

7

Hi @plamen - just checking, as it’s been 3½ days since that update and I am in NZ and backed on Indiegogo in late April - so I’m assuming I should have had survey by now? Or are you still working through issues? No panic if you are but just wondering if I need to email support yet?

I haven’t had anything and nothing in my spam filter…

8

24 hours from Plamen saying all other emails should be sent in the next 24-48 hours is right now. Still could be another 24 hours from now

9

True - I initially interpreted comment as following on from first part of message, so meaning 24-48 hours from when the update went out not the date/time of the message here specifically… So fair point.

10

@plamen any update on the surveys for the US braxtech.net purchases? It’s been over 48 hours since last update saying they should be out in 24-48 hours.
Thanks

11

UPDATE: Just received my survey email! I am in the US, and was one of the first 700 or so to place an original order at braxtech.net before indigogo and when stripe cancelled all those orders, stripe never refunded my money. All along @plamen and everyone else at Brax have been very reassuring that I’ll still get my phones. Thank you all

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12

Got an email reply from support on the 9th June informing me that i will receive the survey in 48 hrs. I’m still waiting.

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13

Latest reply from support (1st July) is any day now :hourglass_not_done:

14

We’ve had easier time making the phone than sending out those surveys.
Sharing more context in our latest update: BraX3: the most privacy-friendly smartphone! | Indiegogo

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