Unable to end a call

BraX3 iodéOS
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1

@Plamen @tech-support Updated iodéOS last night to 7.7 on Brax3 phone. This morning, I made a call to another Brax3 phone which also uses iodé but I do not know which release version.

After just over 1 hour call duration, neither of us Brax3 phone users were able to end the call via the phone app, as the app itself was no longer displayed, not even by pulling down the notification panel at the top of the screen. The caller on the other end of the call ended it by powering down the device.

While we were still connected, I reopened the phone app attempting to end the call, but the ongoing call was not displayed or in any way available. I attached these screenshots to show what options were available during this bug.

I have no way of knowing whether the bug was an O/S, phone app, or device hardware bug, though I would certainly doubt it was hardware related as everything else functioned normally.

Screenshot_20260819-122440_Phone
Screenshot_20260819-122440_Phone720×1612 39.4 KB

Screenshot_20260819-122456_Phone
Screenshot_20260819-122456_Phone720×1612 29.8 KB

2

Update to iodeOS 7.8 and see if that fixes it, came out last night.

3

Thanks for the heads up. 7.8 hasn’t been pushed to my updater yet. I’ll give it a day or so and check again for the update, then check to see if the glitch reoccurs.

4

Thank you for sharing this. A few questions:

  • Are you using the native phone app installed, or you’re using a 3rd party one?
  • Are you able to reproduce this issue with the same call receiver? Or with anyone else?

The duration of the call may have something to do with it. We will try to reproduce this internally and will report back if we find something.
The issue is not a hardware related one. It’s most likely an app related issue.

5

Both of us Brax3 users were using the native phone app.

Prior to the call in question, I had not called another Brax3 phone. However, I had used my Brax3 to call normie phones many times. My calls to normie phones were of varying duration, several of which exceeded the length of the call in question. The only call I was not able to end was the call to the Brax3 phone with the native app. I have not had an opportunity to call the Brax3 phone user again to try to reproduce the issue. If/when I do, I will report the result.

FYI, the unending call duration was 69m 27s before we restarted the phones.

6

Thank you for sharing the additional information. We were not able to reproduce this issue so far.