Hello. My Brax 3 phone stopped working for no apparent reason. It is unable to complete a boot up, and has been frozen on the screen seen on attachment for the past 12 hours. The volume buttons and the power button don’t work. The phone cannot even be turned off. I tried charging it with the power chord, but that doesn’t work either. What’s more the Brax 3 phone now feels warm and I’m concerned that it may explode or become a fire hazard. What can be done to safely turn off this phone? How can this phone be fixed? If it can’t be fixed, how can I return it and get my money back? Thanks.
From the attachment, I can see that the device entered recovery mode. It’s very likely that an error occurred that lead to that.
You have a few options:
- Let the battery discharge so that the phone turns off due to lack of battery. Once discharged, try turning it back on. If that won’t work, see options 2 and 3.
- Return the product now, and get a replacement.
- If your phone is still in the “return due to change of mind”, you can get a full refund on your order.
If you go with option 2 or 3, email [email protected] to process a return.
Try this: