If I remember correctly, You need to go to the brax.me site and set up an account…you can do so with an email alias. You will find the brax store inside brax.me. I just did a search on this forum and found this [the accessories and other brax products like routers Voip etc are in the Brax.me site run by Rob Braxman] : How is Brax-me different than communitybraxtech net - #2 by plamen