Hi Community.
We’re slowly getting unstuck. 250 orders are getting shipped today.
Only 120 left from the IndieGoGo orders synced with our system left for shipping.
We’re working on syncing the latest IndieGoGo orders with our system.
Customers will receive notification via email when synced. As with previous orders, the next steps after order sync will depend on your region, as follows:
- US: no further action needed
- Europe: VAT collection is due. You will receive a link and instruction on how to complete your order;
- Canada: Sales tax collection is due. You will receive a link and instruction on how to complete your order;
- Rest of World: You will receive a link giving you the option to upgrade to a DDP delivery (taxes prepaid). This is optional. If you opt out of upgrading, we will ship your order with DDU incoterms, and taxes and duties will need to be paid by you when receiving the product (usually to your postal office).
The challenges we have a strictly logistical. Either caused by discrepancies between indiegogo orders and our ERP, or poor stock allocation across logistics hubs (EU hub has over 1000 rugged phone cases, while US and Canada hubs are left with 0).
Regarding SD Cards - we will have to ship those directly from China. We will do so once we catch up on shipping the main perks (phones, accessories).