Hi community.
I’m sharing an update on deliveries.
Syncing orders with our ERP
Now we have all Indiegogo and legacy Brax Store orders for US, EU, and RoW synced with our ERP system (Canada orders are getting synced within the next 24 hours).
Canada orders are getting synced within the next 24 hours.
The sync means that all of you are receiving either an email with order confirmation (US customers), or an email including link to complete your order (pay taxes for EU and Canada, or upgrade to DDP for RoW customers).
This is one of the big objectives we had to achieve in order to distribute timely.
We’re not basically able to fulfill orders within days of being placed on IndieGoGo.
Fulfillment timeline
Now that we’re synced, we have a full visibility on inventory and can predict fulfillment dates.
Here is when we will be done with orders, per region:
- EU region: all completed orders within today, will get shipped by the end of this week. Next week we will ship newly completed orders (completed after end of today).
- Canada: all completed orders within end of Thursday, will get shipped this Friday. Next week we will ship newly completed orders (completed after end of today).
- US and RoW: We will be able to ship out all orders except 350 orders by the end of this week. The remaining 350 or so orders will get slightly delayed, as we’re in the process of restocking BraX3 SKU (we’re transferring the surplus from our EU warehouse to our US warehouse). The restock will take about 10 business days (counting from September 3rd).
Affecting all regions
The BraX3 rugged phone case stock we have won’t be sufficient to fulfill all orders. We’ve started a new production round for the phone case, which will take about 5 weeks to produce and restock in our fulfillment hubs. We will partially fulfill orders when the Phone case stock is finished. We will ship the phone cases separately once restocked.
We would’ve been more than happy to process refunds for phone cases for those that wouldn’t like to wait, but IndieGoGo doesn’t allow partial refund on orders.
When receiving your tracking number, you will also receive information on the contents of your package - whether it includes a phone case or not.
BraX3 availability
The first production batch of BraX3 is officially sold out (6000 units). We’re scheduling a new production round, with new estimated delivery - December 2025. The BraX3 SKU from the new production round is named " BraX3 (December batch)" in IndieGoGo. If you’ve ordered any of the other SKUs we’ve offered until now, your order is to be fulfilled as per the timeline I provided under “Fulfillment timeline”.