Hi community,
Posting a new update.
As per our last update from yesterday, the restock of BraX3 is completed.
As a result, orders started getting shipped again. If you haven’t received your tracking number by the time of this update, that will most likely mean that we haven’t shipped your order as it’s missing a Rugged Phone Case.
As communicated previously, we will be splitting fulfillment into 2 - one fulfillment shipped now including your items minus rugged phone case(s), and another fulfillment including your phone case(s).
You will receive email notifications that your fulfillment is split, and you will receive a tracking number for the partial fulfillment as well.
All US orders missing Rugged Phone Cases are expected to ship out today.
RoW orders missing rugged phone cases are also expected to ship out today as well. It’s possible that some only ship out on Monday, as we’re updating export/import documents one by one for each order (it’s a headache to clear customs if there is a mismatch of commercial invoice and content).
Update on delivering the missing rugged phone cases will be shared soon. We’re finalizing some details with production.
Since IndieGoGo doesn’t offer partial refunds, we’re unable to refund rugged phone cases only, unless it was bought as an upgrade from the brax store.