I’m still having an issue with the Brax3 freezing up randomly after waking the device. By freezing I mean the screen comes on but does not respond to touch, swipe or tap. Anybody else experiencing this?
Yes I get this too, the audio I’m listening to keeps on, but can’t interact. I have turn off the screen using the buttons and then when on again seems normal
This is something I am experiencing a lot.
It’s like the phone is very busy doing something in the background and can’t be bothered to deal with your requests.
There is no response to a swipe. When you can get the unlock keypad to show up, sometimes it just disappears. When it does stay up, it doesn’t respond for a while.
Is there a program that logs what is going on in the background? Something that reports cpu usage?
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I have noticed general sluggishness and such in the last couple of weeks since the 6.9 update(s)… Dont know if its OS or a specific app… but may be related.
I have noticed it’s about 30 seconds before it starts responding again
I still have this issue..
That suggests to me it’s an app or similar causing the issue. If it was hardware (e.g. faulty RAM) once it froze it’ll likely not unfreeze and need a restart in most cases. See my comments in thread linked to above for some ideas about systematic trouble shooting to see if it’s an app (most specifically if you old, or no longer supported apps; or anything unusual installed - as they may be conflicting with other apps or not playing nicely with iodéOS)… It might help or be useful to try?
I am still experiencing the issue with my phone locked screen not responding at times for around 30 seconds or more. This occurs randomly. When I try to unlock the screen awakens but I cant unlock for the duration. I first mentioned this back in November of 2025 shortly after I received the phone. I have patiently lived with it this long but it seems like it’s lasting longer at times. I’m simply wondering if there is a fix. Will a re-flash of the OS fix the issue? How do I get help from the official Braxtech support. I’ve been on the website but I didn’t find a support section. How do I get the attention of tech support on this issue.
Which version of iode’ are u using?
Version 3.1.3
I see…that’s not a release of iode’.
What does that mean. Just to be clear, this has been going on since I purchased to phone. I bought 3 and the other 2 are working fine.
It means u are not using the new iode’ 7.6 release.
Sorry I checked the iodé app version you need the iodé OS version which is 6.8.
OK, try updating to a newer version of iode’. Maybe just go to 7.2. There were a lot of hardware issues in the 6.X releases that were fixed by 7.2. The updater may not let u go right to 7.6 as at 7.2 they wanted u to gradually update to each release…so 7.2, then 7.3, 7.4, 7.5 and then 7.6.
Get the 7.2 OTA file here if u don’t see in the updater:
Ok I will try and let you know. Thanks for the fast response.
All my devices were updated to 7.2 and eventually 7.6. I was lost for a minute because I didn’t know about installing from local files. A quick forum search set me straight. Over the next few days I will observe and report back on the screen freeze issue on the one phone. Thanks again.