So today is a very sad day. 4 Days now with out my best every cell phone Brax3. Customers are left hanging. I love Rob, but there needs to be a over haul on how service is handled and support. Also RMA.. There is none from what I see.
Should have a email address to a live support representive!
Should have a live chat with a human on other not AI. None.
Use of this form is very very limited and just gives you the run around. I understand appreciate everyone trying to help going off there experiences, but this is just not getting me any where fast! Time is money. No phone no work.
The Brazx.me Chat for support or Alex chat is not of any use other than to point us to different areas.
So as far as getting it fixed to send it in or getting a new one shipped or getting a battery replaces, I’m getting no help what so ever. So dam sad. I have been following Rob and I would have hoped this would never ever be a issue. I baby and protect my phone and crap still happens.
Now I have to order a Fairday Phone with e/OS on it. I hope I am not looked into there app’s and desktop. But I have no choise, now I have to spend money I don’t have. Guess that’s what credi cards are for now. Ugh. Well it’s been a blast, but getting real usefull help here that is going to get the ball rolling looks like a dead end street!!! I really loved the phone but at a major loss now. Thanks all and have a great day.
First of all don’t do business with such projects like degoogled Android at least before you have run a testing phase to see that everything works. Better use normie devices for the normies.
Does Google, Apple, Microsoft etc give you such support services for free?
Brax is a small business with a huge amount of work so we are trying to help here.
What is the problem exactly?
Can’t you work with a simple phone for calls?
Does your work demand you to have a smart phone?
Ask Plamen for return and refund to cover the cost of the new phone if you can’t work with a simple phone until Brax3 is replaced.
Hey there. Apologies for the delay on this. You were rightfully pointed out to email [email protected] and request a replacement. I’ve pinged them to reach out to you and process an RMA.
We’re not currently able to offer a white glove support experience (via live chat at the moment). We will try to improve things as we move forward, but for now, it’s a community-driven support except when it comes to order issues or hardware warranty.