Hi. A few nights ago I purchased a 1-month BraxSim Unlisted Unlimited+ plan for my new Brax3. I followed instructions for installing it (via QR code and manually), but the Passkey step tripped me up and I was informed that my eSim could not be installed. It was still listed as purchased.
The next morning, the braxsim unlisted site reported that I had “No plan available.” That’s where things stand now: the purchased product is not available.
The email alias I used for this is [email protected]. The phone number I was assigned is: +1 (831) 621-7140.
I have my receipt for the purchase but this chat won’t let me attach it.
BTW, what is the point of the passkey? When you sign up for it, you don’t get anything you can use during sign-in to “protect your account.”
Looking forward to getting this resolved.