OK so thats completely different then. There are some obvious steps to do (incl. What plamen and others have told you):
- It could be a single app causing the system to bottle neck or go into a processing tail spin, or a conflict, resulting in the non-responsiveness. So if you don’t want to do a full reset you could try:
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Do you have any old, no longer supported, or unusual apps installed? If so remove them (all if multiple), restart phone, and monitor to see if issue reoccurs… This could all be caused by one bad app misbehaving that you’ve installed - might even be your favourite one.
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If it does still continue then you need to try removing more apps, basically remove any that weren’t preinstalled, restart, and monitor… (You can either remove 1 at a time and check after each or remove all)
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If issue still continues then I’d check again for anything app wise still installed other than the core default iodé apps (browser, news, updater, phone, messages) and system things. And remove anything else remaining. Otherwise if there is nothing then its step #2 rime.
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If any of the above fixes the problem you need to then add back (reinstall) the removed apps one at a time (e.g. one a day) monitoring after each there isn’t the issue reoccuring. If the issue then reappears you know which app is (almost certainly) the cause, i.e. the last one you reinstalled.
- Otherwise as others have said next step is to do the factory reset. That will ensure its not something garbled in the OS. If you can do that and it fixes things then you can start clean reinstalling apps. I’d suggest though you go slow and only reinstall a couple of apps or so at a time and monitor - as above - just to be safe (in case the issue should reappear after the reset)…
- Personally I don’t consider a reset that big a deal, its not that onerous (or disruptive) to do and rebuild your config. Just prioritise the most critical apps for install and config first, etc…
- There is always a chance its hardware; and faulty RAM could easily be causing the issue, for example. As plamen has said if you can try a reset and it doesn’t resolve it likely a replacement handset is the solution and Braxtech will happily swap it out for you…