Delivery Purgatory

General topics
1

Ordered a second phone for a friend; the apt # was left off the shipping label(pretty sure I included it) and now it is endlessly circling Rockledge Florida, failing its daily delivery attempts and being returned over and over again. Final delivery was tasked to a company called Gofo by Dealer-Send. There are NO ways to speak to anything but the AI, which insists I provide a Gofo tracking number to proceed. Nowhere in any of my communications is there a Gofo tracking number, just the one from Dealer-Send, which does not work. Attempts to contact ANYBODY at Dealer-Send or the mofos at Gofo are dead ends. My guess is you guys will someday get that phone back at Hong Kong as undeliverable. Your choice of Gofo is a huge error and Dealer-Send is no better. There really does not seem to be any way for me to intervene and I believe it is the sender’s error of not including the apartment number that started this whole mess.

Here is the damn Dealer-Send tracking number:

DSLAF1028201923YQ

Lost as to where to turn on this, your shipping system is totally unsupported customer service-wise. Somebody needs to ge Dealer-Send to send me the Gofo tracking number if I am to be on my own sorting this out.

Can anybody assist on this?

2

Here is some of what I am up against: here is theDealer-Send phone number:

85235857169

an 11 digit phone number? Really? Dial it and see what happens…

3

Hello,

Based on the tracking number information, you’d need to contact Gofo to clarify your address details. You can reach out to them via +1 949 688-6032 Or [email protected]
Your tracking number should be sufficient for Gofo to get your order identified. If not, please email us at [email protected] with your updated delivery details so we can reach out to the fulfillment company