Hello, I pre-ordered an Open Slate tablet. Previously, I ordered a Brax3. As an early buyer of the Brax3, I recently received an email offering a $20 discount to use on a future purchase before July 25, 2026. How, specifically, can I apply this discount when making the final payment for the tablet?
Thank you in advance for your reply.
Hello, we will need to manually apply the refund to your open_slate order. We will reach out via email with the next steps
I imagine this discount usage will apply to many so surely best to respond here (as well to OP via email)
Update - i see a previous update advising discount can be auto applied at Brax Store by following link. This I have done and rec’d the sign in but my account only shows the already delivered Brax 3, The awaited Open Slate order (backer no 38) is not listed and cannot see (therefore must assume) the discount is not being auto applied.
For open_slate orders, we will have to manually apply a refund on already placed order, since discount codes are not supported in their platform. Please email us at [email protected] if that’s how you’d like to utilize your discount.
I would like to express my frustration here. Since June 24, I have written to your customer service at the email you provide here that I would like to be compensated as written in the newsletter, but I have not received any response to my email and have not received any form of compensation.
I am interested in buying more extra accessories for the Open_slate order in addition to the cover and internet adapter I ordered at that time, but the discount of 30 dollars will not be deducted on IndieGoGo as you know. I would therefore like to be compensated as you advise, and at the same time have SupportTeam review my case manually to investigate whether my email has been blacklisted in your system by mistake. Thank you
Brax3:
Pledge ID: 69714277U
Date: 26.02.2025 03.23
&
Open_slate:
Pledge ID: 105843512G
Date: 03.03.2026 21.00
Your email ended up as spam in our ticketing system for some reason. We will get back you shortly. Apologies
Can someone please post a link to the store so I can check to see if my $60 credit is there for me to purchase something?
PLEASE, WOULD SOMEONE HELP ME BEFORE THE CLOCK RUNS OUT AND I LOOSE THE $60 CREDIT??
PLEASE!!
Use code: BRAX-SD60
Thank you for your reply. I received a bank transfer from Indiegogo.
So, after 2 years I finally got a response for my $60 credit for my 3 phones I ordered in the first week they were available for order. I went to the web site and ordered some stuff. First off, they charged me for international shipping when my package arrived from Texas and then, NOW THIS REALLY PISSES ME OFF, they did NOT give my the $60 credit they showed giving me and THEY FRICKIN CHARGED MY CARD THE FULL $84 !!!
Now I know some of you are going to go all slobering on this but the FACT IS THEY STOLE $60 FROM MY AND CHARGED ME $24 FOR SHIPPING FROM TEXAS TO INDIANA!!
I really feel bad for Rob Braxman, It sure appears to me he got in bed with some seriously CROOKED “people” I want my $60 back very quickly or the LAW WILL BE GETTING INVOLVED! I HAVE HAD ENOUGH OF THIS CRAP!! Save your money folks, go somewhere else where there aren’t so many bad things happening!!!
I only paid $15 for shipping and my Brax3 shipped from Hong Kong.
I think they are not a big company and things just slip thru the cracks now and then. I had something like this happen before with another company preorder and once I contacted them, they made it right, just forgot to add my discount. 
The main reason I even preordered was to get the extra $50 off and they forgot it. I was like WTH, then I contacted them.
Sorry about your poor experience.
We just looked into your order. The reason you couldn’t activate your discount code was that you used an email different than the one you originally used to place your order. Discount codes are tied to your original email, as a way for us to control distribution of these codes.
We just refunded your order. You should receive an email notification.
Not sure why the shipping showed as International. It was indeed shipped domestically, and charged at 15$ (our standard shipping cost for order with that content shipped for your region).
Thank you for the help, I truly appreciate it!!