Hi there, i am confused.
on july 22 2025 i got billed from indigogo for my brax3 phone order to europe : 359 usd - Confirmation ID : 5265 -
today i got an email from brax3store - to complete my order - and i paid 430 usd at sp lunar direct llc. - Order #5991 -
so i paid quite a lot for one phone, maybe double.
can anyone make sense of this?
where can i get some help on this matter?
thx!
You need to contact [email protected] You may have posted this query in the wrong topic area. Hope this helps
thanks, i will contact them by this email adress.
FYI - it’s been discussed in other threads and was in some of the early announcements here about shipping & orders a couple of months ago. There was an issue with the system recharging people from Indiegogo (as it didn’t recognise the existing credit). BraxTech would immediately refund any duplicate charge you just needed to contact them.
So emailing them is the right thing and you should get a resolution pretty quickly.
oh! i did see an apple credit of 355 at the time when i completed the order yesterday - but had no clue what to do with that credit caus i never used apple pay for anything - so i paid again - and actually a bit more than 355.
i guess i messed up. omg.
thank you for pointing that out- i hope the suppot guys know what to do in my case.
i feel stupid now for messing this up.
thank you for pointing that out.
i just wrote the support another email with this new insight.
thnaks for the help again.
best regards,
Dave
All good, yes it can be confusing with how some of the payment systems work.
hi,
i just wanted to post, that the support team was able to help me out.
again, totally my fault - thanks to all people taking time for my problem.
cheers!
Great to hear!
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