Trying this again as I’m told the community is the only place I can get help when I try to email “support”
MMS
barely works. It is now becoming an issue.
I did write everything in the last post that is now locked. Not sure what help I’m meant to get when nothing was achieved the first time round.
If I have a phone that I cannot text photos on, it’s pretty useless.
I will add more detail if anyone can actually help.
Mms, 90% of the time does not send. Either errors or just sits saying “sending”
It seems i’ve missed your original post.
Try installing QKSMS. Users who reported issues with MMS reported that installing QKSMS fixed the issue for them even on the native sms messenger app. While there might be some issues sending/receiving videos via MMS, which could be caused by file size limitations from telcos.
OK thank you
Is that just an app? Sorry, still learning all this.
Found it. Will see if that works. I don’t have data on all the time so as long as it’s not a messaging app that needs data to work for text.. fingers crossed
Random question @OJL.888 - are you ex-Apple / iPhone?
…and if so, did you deactivate iMessage & Facetime for your number if you brought it over? If not that will prevent or disrupt MMS.
How iMessage and Facetime relates to MMS?
The message will be delivered to the carrier through the cellular network.
How can those services get in the way?
Is it something that is configured in your carrier to send messages through the Apple infrastructure?
@george I dont know the full technical details but early on many iphone users who switched could not get MMS at all, or could not send group messages and/or couldn’t send attachments. If you search back through the messages from July-Oct last year you should find this mentioned in several threads.
The solution almost every time was they had not deactivated their number from iMessage & Facetime on iCloud/Apple Profile. Once they did everything worked fine, nothing else was needed to resolve it.
I dont know if this was RCS related or if Apple do something that flags that number on all connected Telco networks to direct to Apple message servers rather than the Telco’s, or if its something else (outside my skill set)…?
I will research it, I have read the same for Google, even the RCS is something in the messaging app though I have read that the carrier converts the messages to SMS/MMS if RCS is not supported by the carriers or something like that.
Would appreciate a simplified technical explanation if you manage to figure the reason out @george?
No, not an apple user.
I was using a Samsung S10 that was still on Android 10.
So far I have been able to send a couple using this quik app. It’s very slow to do so though. Yet to receive anything so far.
If you have set up the correct APN go back to check the native messaging app.
As I can see on the internet it’s what you would expect, it integrates your Apple account with your mobile number and it gives you the ability to use the internet and Apple infrastructure when contacting another Apple device while it appears it was sent from your phone number.
Moving your SIM to an Android device would circumvent Apple completely and would go through cellular.
The margin of error that is left is when another Apple device sends you a message and since you haven’t deactivated the service, Apple won’t convert the message to an SMS/MMS so that it is routed correctly to you. That is you may be losing messages from Apple users and probably something similar happens with Google.
I have a carrier in the Netherlands, that doesn’t even support MMS anymore since 2019 (Youfone). But I don’t care.
I submitted a request for help in October 2025 because I couldn’t connect to my home WiFi. I didn’t get a solution that worked so I emailed support. The original post said there was an option of returning the phone, but when I sent the message to customer service to request a return authorization, I was told this community was my only option. I’ve been waiting for the upgrade to fix whatever is wrong such that certain routers can’t connect. As of December 2025 the thread was closed, but my phone still doesn’t work. I’m pretty frustrated. I purchased two phones. I have Verizon so I can’t use my sim card and I’m not going to switch my number to another carrier until I know the phone works. I’ve been waiting many months. Frustration is building. I am not tech savvy. I don’t want to spend months learning a new profession; I just want my phone to work. If I was asked to rate the customer service, it wouldn’t look good at this point.
@bjcorn It was fixed months ago, I think it was version 6.11.
If you just upgrade to 7 it will work.
You have to install a temporary transitional installer, fixes/Updater-v6-to-v7.apk · master · ota / ota · GitLab
Verizon can work by changing IMEI but go one step at a time. It’s a quite advanced procedure, How to change the IMEI - Open Source Community Guide
Just an update to my original message here for others.
Quik seems to work OK. It’s slow and sometimes takes a couple goes but better than nothing.
Thanks 
At least T-mobile seems to enforce RCS messaging which causes a severe problem for those using SMS/MMS.