New Brax3 stuck on USB connect/disconnect loop

@plaman

Hi, I received a new Brax3 and aim to put the lunaros on it. I had done this successfully some months back on a different Brax3 so I was reusing the files (SPFlashTool 6.2404 on Windows).

I did the normal stuff (click Download in SPFlash and connect the powered off phone) and it went through the process but failed at the very end. Here I noticed my big mistake, the SPFlash app’s pre-filled values were not pointing to Lunar OS but to the iode6.6 spflash directory.

Now the device does not show any screen activity. When the device is plugged in, Windows beeps the device arrival sound (and populates “MediaTek USB Port (COM4)”) but 1-2 seconds later it beeps the disconnect sound and the device disconnects.

I tried to “catch” the device in the SPFlash tool during this loop, and occasionally the connect-disconnect looping cycle is paused/delayed, but SPFlash always fails to deliver the DA.

Any advice for possible recovery?

@plamen Why has no one replied to this post? I have the same problem! I was advised to send the phone back for a replacement, but am waiting on them to provide a delivery address…

Sadly I think he has moved on

Still here, and it has been awhile. But I have not been able to return to the “stuck Brax3”. There are a few things remaining to try but I want to side-by-side debug with a working (first batch) brax3. I am waiting for this “good device” to be available for me to use.

If there is an RMA path, I may need it.

I was advised by email support that they are preparing an address for me to send the device to, in order to get a replacement. But that was over a week ago, and they still have nothing.

But I can see on this forum that they’ve been processing RMA’s since the first batch of Brax3’s last year. So there’s no reason I should need to wait for them to ”prepare” an address.

It’s just more run-around horse-$hit.

So, support emailed me a link to their warranty return page where you can initiate an RMA.

The new page is located here: https://my.braxtech.net/

Just enter your email address and it’ll send you a link via email to actually log in. Once there, you should be able to see your previous orders and you can select the device and request the warranty return option.

I don’t know how long it will take to process, but at least it’s a start!