I’ve not seen that before. What state was the device in prior to rebooting, and receiving that message?
It was brand new out of the box. Took phone set it up with PIN and Internet connection. I have Verizon mobile,so I have to wait on Mint mobile to send a SIM. After I connected to internet I downloaded the app stores (aurora, apkPure,F-Droid). Then downloaded Surf Shark VPN (paid subscription), you tube (without logging in) & ProtonMail. When I was done, I shit the phone off because I had to work. Later turned it on and the msg you see in my pic appeared. Phone stayed on for 5 seconds and shut itself off. It did this over and over. On occasion I was able to gain access, but once turned off this “Corruption” notice started up again. I re-enforceced the iOdes fire wall and that didn’t work, so I put it back in normal mode. I uninstalled Surf Shark VPN as well as m.youtube. I tried a factory reset today… no go. Tried to boot from recovery mode…no go…
and right now it still won’t reboot. Waited about 9 months to get this phone ! Ugh !!!
You’re the ONLY one to respond to me, other than tech support, who said contact [email protected] Sent them a bunch of messages to no avail. Oh, Rob did respond to that pic and said contact support @braxtech and get a replacement phone. The way this looks, another 8-9 month wait. Any help would be greatly appreciated!
I would try a factory reset of the phone as instructed in the first part of this Brax3 stuck in enless loop - #3 by rik
WARNING: this will erase your phone and completely reset it
For warranty replacement, please email [email protected]
@plamen are you able to help? They have emailed support several times and have not received a response
I think I sorted with Heidi on a DM that it was part of applying the system update that got it stuck like this, but I haven’t seen the issue. Even if it had a corrupt update, it should just roll back to the “other slot” (standard Android practice is to use “2 slots” for read-only system update images: the newer one is put on the “other slot” and you boot from it. If any booting issues, you then “roll back” to the “old slot” and nothing has changed).
Now, if a user does manually unlock their bootloader, there is a nasty Mediatek bug (not part of our codebase at iodé or with the brax team directly either) that will corrupt the b slot so it breaks updates. But it shouldn’t break any existing install.
I do wonder if there are some cases of loose flash storage on the phone, or something along those lines. There were a few users that have had similar inability to boot (they more have “boot loops”). But in your case it really does seem like that as the problem is intermittent. temperature changes, humidity changes, etc. will cause intermittent issues with a poor solder joint, for example.
So I do think that it is a hardware level issue. A replacement should NOT take 9 months as the phones actually exist now!
Yeas ago when I bought my very first Mac, a macbook Air. I took it out of the box, plugged it in and powered it up. It core dumped at the beginning of Setup… talk about first impressions!?!
The mac engineer told me… if it core dumps during setup, just put it back in the box, and send it back.
I live by that rule now. lol
I have this same exact problem, it will boot…but will shutdown when using music player maybe other apps as well. Recovery did not fix it, and Factory reset did not fix it…
If you are getting the “Your device is corrupt” message, that sounds like a hardware failure. You’ll need to message [email protected] make sure to include your order number, detailed explanation of what is happening, what you have tried to fix it
…and in the unlikely event it’s not that, then FYI some other people have reported crashing issues with default music player (some of these were also hardware issue so that is likely cause, but some might not have been IIRC) - so might be worth searching that issue here for other threads on it if it’s not what guardian241 said…
This is the answer from [email protected], sending the screenshot with “dm-verify corruption” and requesting an adress for sending back the phone. Funny???
At 27.08.25 um 19:59 wrote Support:
Hi A,
Thank you for reaching out.
For product-related questions or support with the BraX3, we invite you to visit our community forum at https://community.braxtech.net/.
That’s where our product team — along with knowledgeable community members — can help you quickly and directly.
This email support channel is reserved for order and payment issues.
See you on the forum!
- The Brax Technologies Team
Brax Technologies
Be patient. I believe that is an automated response, as others have gotten the same reply initially.
I am aware of at least one person who has eventually gotten return instructions
Contact @plamen on here, and he should be able to assist. You def should get a new device though. I know they have done that for others as well.
This was my experience, I am now waiting for my replaced.
Hi, do you have a confirmation form Brax team that they will replace your device? could you share who you contacted there?
Thanks a lot.
zvzoh-Support has indicated that it will be replaced.
You can contact support at [email protected], you may get an email that I believe is automated that may seem to direct you elsewhere, however they will contact you after the first response and they will help you with you issue. If it needs to be sent in for replacement support will give a RMA and how and where to send it. Support was very quick and helpful.
Support says they will respond within 10 days of receipt, I assume that is 10 business days. I believe you can get a refund or replacement, I like the Brax3 and asked for a replacement.
I have sent mine in and they have received it, support confirmed that it was received. So now I am waiting to find out if it will be replaced, I assume that it will be. It’s been less than 10 days so I am patiently waiting.
This has been my experience so far.