There was/is some shipping issues. They have had a real time with logistics and under-stocking or trying to stock multiple locations (generally logistics). I’m still waiting for my Rugged case too. I contacted the Brax customer support Team by email in 27th of January and they said that they are waiting for the Rugged Cases to restock. I’m still waiting, but I understand they are trying to get these out. The logistics is just a mess.
15 days ago (from 2/10/25) Plamen said shipping started for the cases. I am not sure if that is Europe or US or Worldwide, but the cases are shipping directly from the factory in China - and it does take a long time to get things shipped from China at the best of times - unless you have a really good logistics setup (which they currently don’t have). They are still learning and have had a real nightmare trying to get a good logistics company. It is a real struggle, but they are being very transparent about it all which is good.
You can track where they are in the process of shipping in this thread and also comment if needed: BraX3 delivery updates - #770 by george
So you are in good company. Quite a few of us are still waiting on cases from the first batch orders.
In case you didn’t know, they split the shipping of phones and cases up at one point due to lack of stock of the Rugged Case. The phones and screen protectors were shipped separate once they could not fulfill the orders due to the Rugged Cases being out of stock. So you may have got the phone and the screen protectors, but not the Rugged Case as in my situation.
If your phone also hasn’t been delivered (and you were in the early batches - not a recent purchase) then reach out to the Brax Team or PM Plamen to let someone know.
Customer Serivce Email: [email protected]