I tried my new brax3 phone out with my existing tmobile SIM and I cant call out. Since I couldn’t call out I contacted tmobile and gave them the IMEI number and they said it was carrier locked. I told them that I just received a call on it and they said it is coming up as a gray phone. They asked for company information then said they could not help me and to contact the seller. So now I am creating this ticket to see if there is anything that can be done to resolve this issue. I have 2 of these phones so assume both will have the same issue. Very unhappy at this point and just want to get my money back.
I have been using mine on T-Mobile since the beta with no issues. Just took the sim out of my Samsung and put it in the beta phone. I also received two production units, one for me and one for my wife. Put our T-Mobile sims in and they are working fine. You may need a new Sim card.
Here are my settings on T-Mobile
What is happening when you try to call out?
Do you have a strong cell signal?
The phone is absolutely not carrier locked.
Are you actually a T-Mobile customer or do you have one of the resellers like patriot or mint?
1 Like
This sounds oddly similar to
The topic includes feedback from another customer reporting the same.
We’ve escalated this matter to GSMS - the association that manages device identification (IMEI), which is what telcos use to determine status of a device (locked/unlocked, stolen, etc.).
We’re still waiting on feedback from GSMA.
2 Likes
I’ve messaged you in private. Please check and reply if you can .
1 Like