We just fixed an issue with the site. You should be able to access the page now.
I’ve also posteda a new updated from today on shipping.
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Movement will most likely be shown when it arrives to destination country. Tracking updates with Dealersend are not as granular as FedEx for example. We’re actively monitoring for any shipping exceptions (e.g. lost in transit, on hold, etc.)
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Thank you for your input!
I can inform that my tracking has just been updated - the package has departed Hong Kong this morning!
I’m getting exited!
I meant ‘excited’ 
Brax3 phone received today 
All the time confirming. sending, paying 80 usd more for some taxes/fees, shipping, and tracking—almost there…for MONTHS now! Nothing is happening; no phone 6 months after payment. Are we cheated? Tracking company seems to be fake too - https://www.trustpilot.com/review/www.dealer-send.com
Mine just arrived this morning. 
More on this later
Works just fine.. more options in android 16 to learn about. Latest update might have changes the screen positioning a little. I’ve noticed the clock in the status bar just pokes off the screen a bit.
Best of all, it works with my cell provider “AirTalk”, which uses AT&T’s network.
One other interface issue, I find the icons are a little too far apart vertically. Would be nice to have the option to adjust the distance between them.
The update on the shipping delay due to a delay in restocking more phone cases in the HK warehouse is appreciated. Not too concerned about the actual ship date, but I do appreciate frequent updates when things don’t go as planned.
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Received mine a few days ago, it was worth the wait thanks 
Why was there no communication that an additional charge, above what we already paid, for shipping was applied to our pledges? Was it just expected that we stumble upon it ourselves and pay it? As far as I knew I had completed all that was needed on my order from October when I paid the taxes in April through the Braxtech.net Canada store as that was all I was informed that was needed. Even going in Indigogo looking at the pledge it said fully paid. It was not until one actually goes into the actual pledge itself that you are all the sudden informed, oh we just added another $10 to the shipping cost and your pledge isn’t complete, but we didn’t tell you… no communication via Indigogo notification, no communication via email from Indigogo or braxtech.net, and no updates here or even on the roadmap, no communication even as to why there was an additional charge added… I am sure you have heard it already, but I feel I have to voice my frustration too. I am blown away at how this all was handled. You all gotta do better.
Oh also, orders for Canada were supposed to be sent from a Canadian fulfillment center. Is that the case, or has that all changed too?
I just want to get my device and forget all this and leave it behind. Frustrated
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I feel your pain.. same experiance in Phoenix AZ, USA.
Me too. After months the order has apparently finally shipped. I received the email on June 4th, but so far no tracking number or any idea when it might arrive. I expect the brax team is overworked and understaffed, but this reflects poorly on the team.
Are you, like me, still waiting 7 months since you ordered your Brax3?
See what TrustPilot thinks of Dealer-send delivery & tracking:
Only 4 months waiting for me. However it has been 11 days since my order was sent, but no tracking number yet. No package either. I remember them saying that they would ship the orders to the US (in my case) and ship them from there. Not at all happy with the change of plan.
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Just received a response from support@braxtech referring me back to “dealer-send” for tracking which shows my order arrived in Toronto on June 7th and is waiting in a “shipping center” for some reason. From Toronto to me is normally 4 - 5 days AFTER a normal parcel gets shipped. (Parcels from China usually enter Canada through Vancouver cutting 2 days off delivery to me).
I hope it’s not the same for you but at least 4 months is not long, realtively speaking.
Well this grumpy old man has had his new privacy toy delivered after 7 months, so time see what we’ve got. Thanks Brax.
My Brax3 just left Hong Kong today, FWIW.
Before I start complaining, I believe in the Brax mission. I’ve also ordered an open_slate and will soon be buying key Brax services.
Having said that, I did complain privately to them in email that they need to be more transparent with users – especially users like us who are acting on a belief in their mission. If they’re willing to be transparent but don’t have the time, hire a social media intern.
Re my Brax3, I think I paid $40 for shipping, which should get a cell phone pretty much anywhere, even if that means 10-14 days. Brax should choose a different provider and also give customers a choice of faster delivery for more money.
The customs holdup is a mystery and not Brax’s fault (except possibly that the authorities don’t want private phones being delivered) but that brings me back to transparency. I don’t recall seeing anything in email about this customs holdup (correct me if I’m wrong). #
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I received my Brax3 today. Thank you.
I also received my phone on June 29th. Yay! Now it is time to find those videos on how to setup the phone. I will say I did find the packaging to be very well done, very professional and well thought out. Phone also looks really good.
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