Ordered 8 months ago from indieagogo, this week was sent a link to ship, forcing me to buy a second phone in order to get my paid phone. Brax how is this so ugly?
If you got the link to complete your order and it took you to the store, there should have been a store credit check box to select to apply the store credit for what you had already paid. Then you would only be charged whatever was above that, like taxes or to choose ddp, etc. For me it was just taxes. I completed my order about an hour ago and that is what I saw.
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Further to @whatdoyoumean ’s comment see also:
There is a known bug or issue, that has been covered in the update and survey announcements a while ago, and that when you get asked to confirm your pre-order it looks like it’s asking you to pay a second time. There will either be a credit showing you can apply at check out to cover the cost (it may not be obvious initially), or if not when you pay just email [email protected] and they will immediately sort it for you and refund second payment, etc…
@plamen should be able to confirm that’s…
FYI - it’s been discussed in other threads and was in some of the early announcements here about shipping & orders a couple of months ago. There was an issue with the system recharging people from Indiegogo (as it didn’t recognise the existing credit). BraxTech would immediately refund any duplicate charge you just needed to contact them.
So emailing them is the right thing and you should get a resolution pretty quickly.
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Here’s instructions on how to get your credit:
Hi community.
After a long wait and struggle, we’re happy to share that we’re now ready to help you complete your IndieGoGo (or legacy Brax Store) orders before we start shipping.
We basically scrapped the “survey” solutions as it wasn’t compatible with non-US compliance. We’ve created our own solution to integrate indiegogo with our store and enable you to complete your orders, change details, add accessories and/or pay taxes.
If you’ve already received a survey link (US and Canadian backer…
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system
Closed
September 20, 2025, 7:01pm
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