If you just received your email including a link to complete your order - please read this article for useful information before you complete your order.
What’s the purpose of this step
This final step has different implications, depending on the region you are based in, as follows:
Region
Must do?
What you can do
United States
No - it’s optional
Change delivery address, add more items to your pre-order.
European Union
Yes - must do
VAT collection, change of delivery address, add more items to your pre-order.
Canada
Yes - must do
Tax collection, change of delivery address, add more items to your pre-order.
Rest of World
No - it’s optional, but highly recommended
Prepayment of taxes and custom duties (for seamless delivery of the package at your door), change of delivery address, add more items to your pre-order.
What to know before you start
Before you start the process, you first need to receive an email from us including a link to the store and your order. We’re sending out emails bit by bit to ensure smoother process. Check this thread for more information on the status of email including order links sent.
To ensure you don’t have to pay again for what you already paid for via IndieGoGo, you will be using store credit to discount the paid amount from the checkout in our store.
To benefit from the store credit, you will need to login to your store account. We already created one for you. So just enter your email (the same you received the notification on) in the prompt, and you will receive a 6 digit code to help you log in. Once you login, the option to use store credit should be available. Make sure you’re not entering an email alias (e.g. @pm.me instead of protonmail.me or vice versa)
You won’t be able to add or remove items from the checkout menu. You’d be able to add more items (more BraX3 devices, accessories, etc.) on the Thank You page, which will open once you compete checkout.
Adding more items will create a new order.
For customer from Rest of World (RoW)
During checkout, you will be able to select different delivery methods. One of the delivery options is DDP (delivery duty paid) - taxes and duties collected. We highly recommend using that method so you won’t have to deal with custom clearance of your package. We do not charge a fee for the DDP service. You will basically pay the same amount of taxes and fees to your local custom authority if you are to opt-in for non-DDP delivery.
Additional information
Please reach out to our support team at [email protected] in any of the following scenarios:
The amount on your order, and store credit is different than the amount you’ve paid on your actual order
Your country isn’t available in the list for delivery
The tax calculation isn’t accurate
You are a EU-registered business and would like to receive a VAT invoice
You have any questions or concerns
Progress
For smoother process, we’re sending out emails including links to your orders bit by bit.
So far, we’ve sent:
US contributors: sent to all IndieGoGo contributions until 29th of May
Canadian contributors: sent to all IndieGoGo contributions until 29th of May
EU contributors: sent to all IndieGoGo contributions until 4th of July.
RoW contributors: sent all indieGoGo contributions until 4th of July
Hi all.
We will start by sending out 50 order confirmations to EU-based backers. Those will be the first 50 IndieGoGo contributions out of the EU.
Once 10 are completed, we will send out a new batch of 500. When 100 of those are completed, we will send the rest of surveys to EU backers.
For customers outside EU, US and Canada (UK, Australia, Japan, etc.), also referred to as RoW - we’re looking into a minor issue that’s related to adding more items to your orders. We should have this resolved later today / early tomorrow.
Thank you for the email link to get here for further information on the phones. I know the team is actively working through the shipping hurdles. Keep up the good work, I can wait a bit more.
What on earth is this email saying?
Where is the phone?
Confusing email about store credits - I PAID - NO STORE CREDIT PROCESS RUBBISH - JUST SEND PHONE!!
We’ve just sent emails including links to the store to EU contributors from Contribution #1 to Contribution #500 on IndieGoGo.
If you’re EU-based and your IndieGoGo contribution # is less than 500, please check your emails.
I will post an update once we send surveys to more contributors.
Update: We’ve sent Order links to more EU contributors - until IndieGoGo contribution #1500.
Early tomorrow we will be sending order links to the remaining EU contributors.
This is over and above what is normal for frustration.
For phones supposed to be delivered by March of 2025 to be still up in the air in July of 2025 is highly dubious.
What’s next? Then what’s next? Then what’s next?
People will think twice to buy anything from Brad or indiegogo
Concerned
Hi Plamen et all !
It seems you fell victim to fraudsters and spammers. Just received 2 dubious mails with .pdf pay pal invoice attached. They had some data of my purchase like basic price 10$ shipping etc. Will try to upload here. Second was a fake of a paypal invoice returning overpayed VAT, Tax. Asking to update my paypal account. The usual rubbish. There must be a data leak they are targeting. Watch out!!! 07_10_2025-14176084662175.pdf (30.1 KB)
