Absolutely, It’s about the most nightmare-ish situation we could find ourselves in!!! I took up donations last Christmas so I could buy myself this phone with everyone questioning if it was a scam.. I had it for only month before it became corrupted. I kept calm believing I would be taken care of.. terrified, I made sure to follow every step EXACTLY to ensure nothing would go wrong, and yet here I am now. I’m afraid I am going to end up reporting back this holiday season that I ended up getting scammed afterall, making a fool out me. How I hope it won’t be the case 
It’s so wrong. . I am about to have to go buy something else bc my current phone is a decade old and I need something. I really don’t want another “normie” phone but ownership of a Brax3 is beginning to feel like a myth I literally bought into.
I have now also received the same RMA-containing form letter, but seeing your experience, I think I will wait to see if another email will arrive with separate instructions in a day or two.
Notably, the wording to my RMA does not speak of “replacemement”, but of a “refund”
(Attempt to insert screenshot below…)
I received some good news! It seems they got it worked out and I got a response that my replacement order is ready to go with tracking and awaiting shipment 
. I hope you hear something back too
That is the way to go! I was so worried of messing something up while filling it all out, and then I tried reaching out to where it was sent to see if they could locate the package since it had been few weeks since delivery, but they could not help me. Spare yourself the cost and worry and definately wait for support to send you a shipping label !!
A Debbie Downer? https://www.youtube.com/watch?v=1WNsYS1UN5k
hey @plamen - my mother in law bought one of these phones.. just received it and after one day past putting a SIM card in this started happening.. I tested the phone and factory resets do nothing to resolve the issue.. a few minutes after restart the screen flickers, displays multiple colors.. and comes to this EXACT screen.. I do not want her to get the runaround on this with emailing support only to be sent here..
What do you need so I can ensure she gets a warranty exchange.. I know stuff like this happens but I don’t want her having to deal with runarounds.. she’s in her late 60’s.
Thanks
Email support and ask for an exchange. Make sure to reference this post so you don’t get asked to ask the community for help (which helps in 95%+ of the cases)