This happened to me today and I just sent my email to support. Hoping for a smooth process bc I’m missing it sooooooo much and am stuck now using my old, and I mean OLD samsung 
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I’m having all of the above problems, plus the system as a whole is unstable. Related? Unrelated? Who knows?
By unstable, I mean
- spontaneous browser crashes (Brave, DuckDuckGo, and the built-in Iode browser)
- soft reboots (goes back to the iode bootup screen) when trying to look at a photo sent to me via MMS
- soft reboots that hang (have to power down while it’s displaying the iode bootup screen for 5+ minutes without progress) when trying to view a video sent to me via MMS
- hard reboots (goes back to the brax bootup screen)
I don’t know for sure, but none of this seemed to happen before I applied the latest OS update. I’m now running iodeOS version 6.7-20250830-brax3
Questions:
- Has anyone else had problems subsequent to updating the OS to the version above?
- Is there a way to revert to the previous OS version, since I didn’t have any of these problems prior to updating?
Did you ever get a response from support ?
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Someone else has started another thread not long after you with what seem like similar issues. Like your description it (doesn’t sound like it’s the “your device is corrupt” issue earlier in this thread but) seems to be something erratic and possibly recent:
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Thanks so much! I’ve posted there.
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Yes, I sent it back, waiting delivery
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I got the death angel warning pictured at the top of the screen this morning. Last night was the first time I installed any apps(aurora, apkPure) plus Whatsap and Telegram. I uninstalled Whatsapp immediately after Rob said not to use it in the video but left Telegram. Before installing anything I had 2 problems I thought may have been setting issues;
- the iode brouser would not work with my carrier. I could only connect with the internet via wifi.
- I could not send photos via text. The photo would still be “loading” a day later after I sent the text.
Two days ago I notice my phone would occasionally flash a yellow screen then go black randomly. I was using the music app at the time. I restarted the phone and it seemed to work fine till today.
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I have the same issue and same tech support experience. Can anyone summarize or reiterate who I should contact and with what information in order to get a replacement?
Helen, I saw your msg. You need to email [email protected] and in the subject type in your order your order number. In the body of your email state your complaint. It worked for me; they responded and gave instructions. Give it a go. However, I have still not received my Brax3. Ordered my phone in October 2024!!! Yes that long ago. I was a pre-order investor/customer. Over the summer I received a useless Brax3. I contacted them they way I mentioned above. They sent me a return label in August I emediatelly sent the phone back and to this very day, I still have no device. That stinks. They have my money and I have nothing. Hopefully after their done skipping over me, forgetting me and all their excuses I may finally receive the device. So that’s my personal experience… Good luck!
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Thanks so much for the reply, Heidi! I hope Rob and team find the time to support customers like us or Rob’s efforts will ultimately fail as the commercial hardware aspect of his company loses credibility.
I also waited a long time to receive my Brax3, having ordered/invested in early January, 2025 and receiving it in August. It worked initially for a few weeks, but then I got the “dm-verity is corrupt” message and now it won’t boot.
I contacted [email protected] on Sept 19 and they directed me here. I’ll try your approach of including the order number in the subject line. Thanks and good luck to you as well!
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Helen - that’s an auto reply to initially seek help here to speed up fixing minor issues. Sounds like you have a bigger one and may need a replacement handset… I If you have not heard back already: You should retry contacting [email protected] and make sure you put your order number and something like faulty phone in the subject line. They will filter support requests based on severity so that will help prioritise having a human responding within a couple of days (you will still get the auto-response initially)…
I am tagging @plamen here, as he may have additional or modified instructions for you…
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I got my approval and then I was given the wrong shipping instructions and now support will not respond! [See email screenshots.] I have sent more responses since but no one will reply so I am taking the time to make this public !
The last image should be read first from sept 24 [uploaded out of order]
@Horsefeathers Just FYI and FWIW - You can edit the post and move the image to the correct location in sequence. You will see a block of distinct code for each image (basically a paragraph), just carefully cut and paste the one for your last image to the right location you want it at…
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Got it, thank you!!!
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I just replied to the shipping label email (which was seperate) with the above screenshots. I have emailed them already with no response, so hopefully responding to that email will help support figure their mistakes out
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How do you mean? I have liked a couple…
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I liked one too and it seemed to work fine. 
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Specifically, the long one made to guardian, but i guess it takes someone to “heart” it first before showing anything on my end. clearly i’m a noob here 
. i see a couple now on the last one i made today
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Horsefeathers, I feel for you. I’ve been waiting, as of today I believe, and still have no device or meaningful feedback! Same as you; keep trying over and over and over..to no avail. I think we got left in the dust 
they’ll keep skipping over us and send useaningless platitudes and accolades. This is rough, very rough. They have our money, support and loyalty. We have absolutely Zero. I don’t want to be a Debbie downer, but this is a Fact.
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