Ordered in January. Getting nowhere. Disappointed in what (at the time) seemed a genuine effort by Rob. Send the phone !
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Thanks for your response. Appreciated. But orders being in the thousands.. really? Is this really the issue… really? To me it looks like the initial indiegogo support was for a total of 2,000 phones, and a second batch for 1,000, of which some 800 odd orders have been placed. From this, I’d say there is maybe 3,000 phones in total.. if that ? Can’t see volume being the real issue.
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Many of us have already received our phones this month. My order was in Dec. There have been delays for several reasons: customs, fulfillment parthers, OS and software issues, accessories needing to be reordered etc. It’s not “Robs” fault, he is just one of many cogs in the wheel. And no, this is not a “scam”. If it was, we wouldn’t have two phones.
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Ordered October of 2024. Received my two phones. Not a scam just poor logistics management. Be patient, it will come
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I ordered in November 2024 and got my phone yesterday 26/8/25 took forever but really impressed with the phone now it’s finally here, was worth the wait imo.
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Same here got my 2 Brax3’s 2 weeks ago, Rob has had all sorts of logistics issues its par for the course with indegogo things its not like Rob is a Samsung or a Apple he is a much smaller operation. Be patient I realise how hard that is or reach out to support but having had a brax2 and VPN services for several years from Rob & now the Brax3 I can confidently say he is not a scammer.
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If it “were”. Subjunctive case.
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“If it WAS [a scam]”… is correct. Might be better to focus on the issue at hand instead of grammar and syntax though? Just a thought.
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Talking about the future, or the past? I guess it depends on your perspective? “…You should receive your order next week, if you order today…” I am reminded of :
“virtually”
“up to”
“coulda”
“shoulda”
“woulda”
“value-added”
“opportunity”
“scalable”
“Limited-time offer”
“perhaps”
"Best in class’
“Gold standard”
“innovative”
Q.E.D. “Topic at hand”.
I havent had any communication since my order confirmation , ordered indigogo in april /may order confirmation July , no emails or communication since , no shipping details nothing , this is why I am now on here trying to find out WTF is going on, patience is running very thin here , I better hear something soon as this is an absolute joke
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I ordered in November and received it in July. Works well. Worth the wait 
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Be patient Rob is a stand up guy!
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I just received my notification ( ordered end of July) and no longer concerned about counting tree rings. All accessories included on ordered items.
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Have you emailed [email protected] with your order details to inquire?
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Count me as another victim of Brax Technologies’ poor logistics and inadequate support. Like most here, I happily supported Rob Braxman. I made my Indiegogo contribution for the purchase of my Brax3 way back in January 23, 2025. I patiently waited through all of the manufacturing delays, tariff drama and customs snags. Finally, the Brax3s shipped in the US, and my phone was allegedly delivered on July 31, 2025 via FedEx. When I received the email from Brax Tech with the FedEx tracking info showing confirmation of delivery, I hurried downstairs and swung open the door. Nothing! I pulled up the FedEx tracking page again and looked more closely at the proof of delivery. They delivered it to a completely different property. I live in a condominium complex with very uniform building standards and color schemes. Very clearly the FedEx driver delivered my Brax3 to an entirely different neighborhood. I immediately reached out to FedEx and opened an investigation, and at the same time notified Brax Tech via their support email ([email protected]). I politely stated that I knew this wasn’t their fault, but asked them to follow-up with FedEx. I checked in daily with FedEx for a few days, no progress or results on finding my package. I waited a week or so and checked in with FedEx again; same story. In fairness, FedEx stated they had contacted the driver but apparently that wasn’t helpful. They recommended I contact the sender (Brax Tech) and ask them to reach out to FedEx directly. So, that’s exactly what I did.
After a couple weeks I got tired of the silent treatment and sent another email to [email protected] indicating that my package was lost and asked for an update. Their response was golden, the support team actually told me:
“You will need to file a complaint with the local carrier if you haven’t personally received your package.
The package shows as delivered in our fulfillment portal, and there is nothing we can do on our end to contest it.”
Total abandonment of responsibility!
I replied with a spicy email indicating how unacceptable their response was and demanded a full refund of my contribution. Furthermore I contacted FedEx’s investigation team and was able to persuade them to email me a letter documenting my diligent efforts to recover my package. I forwarded that to [email protected] on August 27, 2025. I only got a generic reply from the support team saying “I have escalated your request internally, and I will get back to you once I have feedback.”
We’ll see, but I’m not hopeful. I don’t get this behavior at all. Without a doubt, Brax Tech had insurance with FedEx for fulfilling their deliveries. All they need to do is file a claim with FedEx. I just want my Brax3 phone or if that’s not possible, give me my money back.
I’m not going to suffer financially from this, the money is already gone, but it makes me feel angry and sick to my stomach knowing that I have been robbed.
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This is a very unfortunate experience. I owned a company which sold electronic devices that cost more and had a terrible time with delivery. None of the services worked to help the consumer or my business. It seems that if you use an Amazon service the fulfillment experience will be better. Another issue I discovered is that there are “customers” who are not really interested in the products but instead attempt to get “free” merchandise by obfuscating the shipping. There are many ways this can me done. The list is long. I found that there is virtually NO response from carriers even when I discover what really happened and the perpetrators ( porch bandits, dishonest letter carriers, dishonest delivery drivers, sly consumers). As a consumer, I prefer buying from a brick and mortar store where I can trade cash for the item I want. As a seller, I am no longer in business.
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That’s terrible but I’m sure you’ll get a response to solve the problem, just hang on a bit longer. Rob Braxton is away so they are probably short handed ATM.
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I am not complaining, just discussing reality. For my Quality Assurance I personally reviewed every item before it was shipped to meet 99.95% operating specification and stuff still happens. I don’t understand how a car can be manufactured with many different suppliers and still be delivered good enough to be driven.