@plamen can you give an update on shipping the sd cards?
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I’m back! Came to check if the phone cases had an update.
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We’re in China this and next week, finalizing details around december brax3 batch, microSD card, and phone cases. Will post an update by mid of next week.
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Thanks Plamen - we know how crazy busy you guys must be!
Hi all, we just posted an update on our indiegogo page. It’s concerning new BraX3 production run, microSD cards, and phone case deliveries.
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Thanks Plamen. Appreciate it! No issues about the SD card situation - I’m sure I’ll need spare parts at some point
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5 posts were split to a new topic: BraX3 questions
Can someone at BraX please give me an idea, any idea on when i might receive my phone, i ordered back in May. Twice, i was told my phone was sent to me. The first time i tracked it, then suddenly it was turned around and returned to sender, the second time, it was sent to a wrong address. I was told by your team, your shippers have not turned out to be the best partners.
I recently ordered a new Samsung A16 from Amazon for my son, so i can stay in contact with him after school, it arrived in less than 10 days to my APO address, shipping a phone can’t be that difficult. Right?
And now, complete silence no updates or emails from customer service. At this point i feel like I’ll never receive a BraX phone. Any tracking info for me on my phone, has it even been shipped. Please just wrap it up and send it USPS to me, nothing fancy.
@plamen , Could you help?
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I will have support email you.
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Thank you, appreciate the quick reply
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Patiently waiting for January, 2026 when nothing gets done in China because of New Years celebrations lasting the entire month.
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Any word on the phone case deliveries?
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Hi Plamen, if I’m wrong, please correct me. But, no one has contacted me about my question about my phone and repeated mailing snafu’s.
Help
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Any word on the phone case deliveries?
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I can see an email was sent over 10 days ago, not doesn’t show as received on your end. We will need to reship your package as it is lost in transit it seems. I asked support to share more details via email.
Phone cases are already produced.
We’re finalizing a few logistic details. Phone cases could be shipped as early as next week if we can ship from China with DDP service included. If we don’t do that by end of next week, we will ship to our fulfillment hubs and then ship from there.
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Ok, sorry but i cant find the email, i searched my deleted folder as well.
What is going on?
This is the 3rd time i’ve been told the phone was lost, “stolen” in transit. Can someone please walk over to the post office and send it USPS Priority to my FPO address, i’ve given your folks two addresses already to use and choose which is easier.