You’re good to go. Our legacy Brax Store already collected taxes.
Email our support team if you’d like to make any amendments to your order - they can assist.
That’s good to know.
I assume that customs will still have to be paid on my end (UK)?
Yes, we only offered DDU on our legacy store.
Ditto. Got my email today. All instructions were clear and easy to follow in the post, and process was smooth and simple in the store and I added an extra accessory after checkout via a second order.
2 Likes
I have 2 orders whose order pages no longer appear at their respective URLs. So, i can no longer check status. I have an active email with Braxtech support, but havent gotten any response in sevetal days. I know everyone is busy. Trying to get confirmation on which of my orders is good to go or if they are both held up, etc.
I’ve received the email all seems easy enough but taxes are wrong, i reached out 24hrs ago yet to get a response
Hi there, i am in Canada, and placed my Indiegogo order last November i think it was, but i have not yet received an email (yes i checked my spam folder), which has me a bit worried as you say all Canadian emails have been sent? Can you confirm that mine was sent?
Thanks!
Can you please email us at [email protected] so we can verify your order.
We identified issues with adding additional items to your order. Shipping was calculated again.
We just fixed that issue. Now additional items are including a 0.00$ delivery fee.
For customers in RoW area - the 0.00$ is a rate for DDU delivery. If you’d like to pay for DDP delivery (taxes and duties prepaid), please email us at [email protected] as we will have to manually manage those.
Hi Plamen!
I had just this problem with order No. #3039 and 3040.
Will there be a refund?
Thank’s
Yes. We will refund the shipping fee. I’ll update your post as it contains personal info. Cheers
Order #D836
I’ve emailed support re incorrect taxes 2 days ago and still no reply
Same thing over here in Belgium.
Thank you dearly for your support. 
I am a purchaser in the “RoW” category (ie non-US, non-Canada, non-EU, non-UK).
I placed my order via the original EU ordering web site, prior to the change to Indiegogo ordering. My order was placed on 21 October, 2024, & the order number is 455.
I have not yet received the necessary email to allow me to confirm my order details & to order additional accessories. Are you able to confirm whether I should have received that email message by now? Thank you.
Could you please email us at [email protected]
We will take a look at your order and update on status.
I’m from Canada ; made my “contribution” #4922 on June 15 2025.
When should I expect to receive an “email including links to” my order ?
Thank you to answer my question
and
Have a great day !
We’re working on sending those mails out. Will be a few more days.
We’ve used surveys before for Canada customers. We dropped that format due to a lot of issues. So we’re implementing our new confirmation flow in the store.
We’re basically getting no info from Shopify Payments team on that. They can’t see anything in the log. We have 4-5 other people that report the same issue. For 2 it got resolved (payment went through the next day). We will try to figure it out in the upcoming days.
Received the email from brax tech to complete my order, i added the accessories as instructed and i still had to pay an extra $24.90 for shipping.